Refund Policy
Z-Pulse · last updated November 2, 2026
14-day refunds
If Z-Pulse is not right for you, you can ask for a full refund within 14 days of a payment, for any reason. This covers the first payment and each renewal, including the extra-server charges when you add a game server.
The first server also comes with a free trial, so you can try Z-Pulse before you pay anything.
How to ask for a refund
Payments for Z-Pulse are handled by Paddle.com, our Merchant of Record. To ask for a refund, find your order at paddle.net using the email address you paid with, or email support@z-pulse.app. Include the email address you paid with and your Discord server's name.
Refunds go back to the original payment method. Your bank may take a few days to show it.
What happens to your subscription
When a payment is refunded, the subscription it paid for is cancelled, and the bot pauses on that Discord server. Your balances, factions and settings are kept, so you can subscribe again later and pick up where you left off.
After 14 days
After 14 days, payments are not normally refunded, but you can cancel at any time from the Billing page of your dashboard. Z-Pulse keeps working until the end of the period you have already paid for, and you are not charged again.
If something went wrong, such as being charged twice or a long outage, email support@z-pulse.app and we will put it right. This policy does not affect any rights you have under the law where you live.